SumSub Identity Verification Guide for Canadian Accounts

Identity verification via SumSub is mandatory before your first withdrawal on Here2Win Casino. Use this optical readiness guide to pass automated Canadian photo ID, biometric liveness, and 90-day provincial proof-of-address checks on the first upload.

MANDATORY GATE

BEFORE 1ST PAYOUT

AUTOMATED OCR

6 – 18 MINUTES

LANGUAGES

EN-CA & FR-CA PDFS

Verify all 6 optical and compliance rules before uploading.

CHECK EACH VERIFIED REQUIREMENT

Valid, unexpired government photo ID selected (Canadian Passport, Provincial Driver's Licence, or Provincial Photo Card). All 4 physical card corners visible on a matte background under indirect daylight—zero flash glare over provincial holograms. Proof of address is an original bank or utility PDF dated within the past 90 days (Hydro-Québec, Hydro One, BC Hydro, Enbridge, RBC, TD, BMO, Desjardins). Document is a full-page native PDF or uncropped photo—never a cropped mobile screenshot or redacted statement. First name, last name, date of birth, and Canadian postal code match your registered account profile character-for-character. Camera permissions enabled in Safari or Chrome for the 30-second SumSub 3D biometric liveness scan.

Document Readiness: 0 / 6 (0%) SUMSUB / TLS AUDIT

How the SumSub Optical Pipeline Evaluates Canadian Documents

Eliminating Hologram Glare on Provincial Licences

Polycarbonate driver's licences issued in Ontario, Québec, British Columbia, and Alberta embed laser-engraved tactile windows and rainbow holographic overlays across the portrait and birth date. Overhead kitchen or office spotlights create white specular reflection that blinds automated optical character recognition, delaying clearance on the pre-withdrawal technical checklist.

Placing the card flat near indirect window light and holding your smartphone slightly angled keeps barcode data on the reverse side and fine micro-printing razor-sharp, allowing SumSub verification to finalize in 6 to 18 minutes.

Bilingual Québec & Provincial Proof-of-Address Rules

SumSub natively parses both English and French Canadian statements without requiring notarized translation. Electronic PDF bills downloaded directly from Hydro-Québec, Mouvement Desjardins, National Bank, Bell, Vidéotron, Hydro One, BC Hydro, or Enbridge pass immediately provided the issue date is within 90 days and all four page margins remain intact.

Mobile phone bills are generally less reliable than fixed utility or chequing statements when postal formatting differs. Verify that your legal name also matches the payment instrument used on our Canadian payment and settlement rails page, and check camera permissions in our iOS and Android mobile access guide if liveness prompts fail to open.

Common SumSub Rejection Reasons & Instant Fixes

Resolving Name Formatting & Escalating Manual Edge Cases

If you recently moved between provinces or hold a hyphenated Québec surname that truncated during registration, do not submit altered files. Return to the Canadian technical support hub or contact 24/7 Live Chat and [email protected] so compliance staff can align your profile header prior to re-opening the SumSub upload slot.

SumSub Prompt	Primary Rejection Trigger	Accepted Canadian Fix	Review Window
Photo ID — Blurry / Glare	Flash reflection over ON/QC/BC polycarbonate hologram	Shoot flat in indirect daylight; capture front & back barcode	6 – 12 min
Proof of Address — Invalid	Cropped mobile banking screenshot or statement >90 days old	Download full-page native PDF from bank or Hydro portal	8 – 18 min
Liveness Check Failed	Dim room lighting,hats/glasses, or blocked browser camera	Face window light at eye level; allow camera in Safari/Chrome	< 2 min retry
Profile Name Mismatch	Nickname on account vs. full legal name on passport/licence	Request profile legal-name sync via 24/7 Live Chat before retry	1 – 4 hours

When to escalate to 24/7 Live Chat or email engineering.

Preparing Clean Diagnostic Logs for 24/7 Triage

If an account symptom persists after completing the checks on this page, record the exact timestamp (Eastern, Central, Mountain, Pacific, or Atlantic time), your ISP or mobile carrier name, and any plain-text payment reference or blockchain TxID. Opening 24/7 Live Chat inside the platform provides the fastest path for session unlocks and queue status lookups.

When attaching full-page bank PDF receipts or resolving hyphenated provincial name formatting for SumSub review, write directly from your registered email address to [email protected] and review our verification methodology and provincial helplines.

Zero-Credential Disclosure & Pre-Withdrawal Readiness

Official support personnel never request your password, six-digit TOTP code, or wallet recovery phrase under any circumstances. Completing mandatory SumSub identity verification prior to your first withdrawal and keeping automatic NTP device time active eliminates the vast majority of avoidable Canadian account delays.

Check live regional gateway latency across Toronto, Montréal, Vancouver, Calgary, Winnipeg, and Halifax anytime on the Canadian account access and telemetry desk or search edge cases inside our 20-question technical support FAQ.

Canadian Passport	Bio-data page · Unexpired
Provincial Driver Licence	Front + Back · ON/QC/BC/AB+
Utility Bill (≤ 90 Days)	Hydro, Gas, Water, Fibre PDF
Bank Statement (≤ 90 Days)	RBC, TD, BMO, CIBC, Desjardins

SumSub Identity Verification Guide for Canadian Accounts

Verify all 6 optical and compliance rules before uploading.

How the SumSub Optical Pipeline Evaluates Canadian Documents

Eliminating Hologram Glare on Provincial Licences

Bilingual Québec & Provincial Proof-of-Address Rules

Common SumSub Rejection Reasons & Instant Fixes

Resolving Name Formatting & Escalating Manual Edge Cases

When to escalate to 24/7 Live Chat or email engineering.

Preparing Clean Diagnostic Logs for 24/7 Triage

Zero-Credential Disclosure & Pre-Withdrawal Readiness

Continue diagnostics across adjacent layers.

Pre-Withdrawal Checklist

Payment & Crypto Rails

Account Security & TLS 1.3

20-Question Technical FAQ